Privacy Policy

1. Introduction

Welcome to Nuno AI, a product of Great Art Studio LLC ("we," "our," or "us"). We operate the website getnuno.com and the Nuno AI platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Nuno AI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your email address, username, and password.
• Profile Information: Any additional information you provide in your profile.
• Content: Social media posts, captions, and other content you create using our Service.
• Payment Information: If you subscribe to a paid plan, our payment processor (Stripe) collects your payment details. We do not store your full credit card information.
• Communications: Information you provide when you contact us for support.

2.2 Information from Social Media Platforms

When you connect your social media accounts (Facebook, Instagram) to Nuno AI, we may collect:

• Facebook Pages: Page names, Page IDs, and Page access tokens to publish content on your behalf.
• Instagram Business Accounts: Username, account ID, and access tokens to publish content on your behalf.
• Instagram Direct Accounts: Username and access tokens for direct posting capabilities.
• Basic Profile Information: Name and profile picture from connected accounts.

We only request permissions necessary to provide our Service. We do not access your private messages, friends lists, or any data not required for content publishing and scheduling.

2.3 Automatically Collected Information

• Usage Data: How you interact with our Service, features used, and actions taken.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP address, access times, and pages viewed.
• Cookies: We use cookies and similar technologies for authentication and preferences.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Generate AI-powered content suggestions and captions
• Publish and schedule posts to your connected social media accounts
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: We share data with third-party vendors who perform services on our behalf (hosting, payment processing, analytics).
• Social Media Platforms: When you publish content through our Service, we share that content with the platforms you've connected (Facebook, Instagram).
• AI Services: We use AI providers to generate content. Your prompts and generated content may be processed by these services.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Secure storage of access tokens and credentials
• Regular security assessments and updates
• Access controls limiting employee access to personal data

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a portable format.
• Objection: Object to processing of your personal information.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at privacy@getnuno.com.

7.1 Managing Connected Accounts

You can disconnect your social media accounts at any time through your account settings. When you disconnect an account, we will delete the associated access tokens and stop accessing that platform on your behalf.

7.2 Account Deletion

You can delete your Nuno AI account at any time by contacting us or through your account settings. Upon deletion, we will remove your personal data from our systems within 30 days.

8. Facebook and Instagram Data

Our Service integrates with Facebook and Instagram (Meta Platforms). When you connect these accounts, we adhere to Meta's Platform Terms and Data Use Restrictions:

• We only collect data necessary for the Service to function
• We do not sell data obtained from Meta platforms
• We do not use Meta data for advertising purposes unrelated to the Service
• We do not share Meta data with data brokers
• We delete Meta data when you disconnect your account or upon your request

You can revoke our access to your Facebook/Instagram data at any time through Facebook's settings at facebook.com/settings.

8.1 Data Deletion for Meta Platforms

When you remove Nuno AI from your Facebook or Instagram connected apps, Meta will notify us automatically. Upon receiving this notification, we will:

• Delete all access tokens and credentials associated with your Meta accounts
• Remove any stored Facebook Page or Instagram account information
• Delete any content or data obtained through Meta's APIs

You can check the status of your data deletion request at getnuno.com/data-deletion.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@getnuno.com
• Website: getnuno.com

13. Additional Information for California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, contact us at privacy@getnuno.com.

14. Additional Information for EU Residents

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Our legal bases for processing your information include:

• Contract: Processing necessary to fulfill our contract with you
• Consent: Where you have given explicit consent
• Legitimate Interests: Where processing is in our legitimate interests and not overridden by your rights
• Legal Obligation: Where processing is required by law

You have the right to lodge a complaint with your local data protection authority.